Sona Medspa

I recently purchased several packages of laser hair removal and pre-paid for them (total $ 6,800 divided between 2 credit cards). When I went for my first treatment, they said they could not treat me because I have a history of lupus of the skin and they would need a note from my doctor. They apologized that they forgot to discuss during the consultation. My doctor sent a note of disapproval of the proceedings at this time, while Sona MEDSPA told me that I am eligible for a refund.

Before Christmas I filled out their refund form, but they said that their clinical manager must deal with the return (it will not be back til after the holidays which is about 5 January.) I called twice since 5 January and both times I am unable to get hold of the consultant who helped me, they will not let me speak to their manager, clinical, and this girl has not responded to my voicemails.

Please help me with ideas on how to break the butt of their processes and restitution. Or how can I make them fear me avoid! I really would like my refund so I can use the money on something else!

Contact your credit card company immediately and dispute the charges. Tell them that you have not received services that were promised by the charges. They hold the money in abeyance and contact the company for you. If they can not prove that the services were provided then the credit card company will refund your credit card. It is a fairly simple procedure.

Good Luck

Tell them you will contact the BBB. Then follow through If still not paid. If that fails, go to a lawyer.

you can consult a lawyer alay